By J. Buswell,C. Williams,K. Donne,C. Sutton

provider caliber is on the vanguard of the way the relaxation, occasions, tourism and game (LETS) sectors function. an immense attention for any company, and accordingly any pupil of the topic, this new version of a winning textbook addresses the foremost issues and ideas of dealing with carrier caliber around the quarter. contemplating the underpinning conception of carrier caliber, this ebook informs the reader of the sensible program of provider caliber administration instruments and strategies in an with designated beneficial properties and demanding situations. a useful learn for college students in the shall we sectors, it additionally offers an invaluable refresher for practitioners operating within the industry.

Show description

Read Online or Download Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition, CABI Tourism Texts PDF

Best business hospitality, travel & tourism books

Re-imagining Heritage Interpretation: Enchanting the Past-Future

This booklet demanding situations conventional methods to historical past interpretation and provides an alternate theoretical structure to the present examine and perform. Russell Staiff means that the discussion among viewers and history locations has been too fascinated by studying results, and so history interpretation has turn into ruled by means of psychology and academic conception, and over-reliant on superseded considering.

Tourism in the Green Economy

The idea that of the fairway economic system has now entered mainstream coverage debates and been counseled via more than a few United countries and different businesses. The Rio+20 UN convention particularly drew realization to the golf green economic climate method within the context of sustainable improvement to maneuver clear of business-as-usual practices, act to finish poverty, tackle environmental destruction and construct a bridge to the sustainable destiny.

The Tourism and Leisure Experience: Consumer and Managerial Perspectives (Aspects of Tourism)

Humans don't buy items, or perhaps providers; they buy the whole event that the services or products presents. event administration is obvious because the solution to stay aggressive in markets the place globalisation and know-how have grew to become services and products into commodities. This publication attracts jointly educational and practitioner insights into the shopper adventure through combining the views of the vacationer patron with that of expertise managers, supported by means of examples from tourism, rest, hospitality, game and occasion contexts.

Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition, CABI Tourism Texts

Provider caliber is on the vanguard of the way the relaxation, occasions, tourism and activity (LETS) sectors function. a big attention for any company, and hence any pupil of the topic, this new version of a winning textbook addresses the major issues and rules of dealing with carrier caliber around the region.

Additional info for Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition, CABI Tourism Texts

Sample text

Download PDF sample

Rated 4.89 of 5 – based on 12 votes